SHIPPING, RETURNS, AND REFUNDS
SHIPPING
Where do you ship?
We ship worldwide! Here are the available carriers and destinations:
United States: USPS, UPS
Canada: USPS, UPS, DHL
Worldwide: UPS, DHL
Please note: Order values will be fully declared, and duties and taxes may be applicable for international orders. The customer is responsible for any customs or duties.
United States: USPS, UPS
Canada: USPS, UPS, DHL
Worldwide: UPS, DHL
Please note: Order values will be fully declared, and duties and taxes may be applicable for international orders. The customer is responsible for any customs or duties.
RETURNS AND REFUNDS
HOW DO I BEGIN A RETURN?
We currently do not accept returns. If there is an issue with your order, please email support at support@tomocaps.com and we will do our best to assist.
US ORDERS
For in-stock items:
We do not currently accept returns on in-stock items. If there is something wrong with your order, please contact our support and we will do our best to find a solution for your problem.
For preorder items:
We do not offer returns for preorder items. If there is a problem, please email us at support@tomocaps.com and we will try our best to resolve any issues.
For clearance section items:
Items purchased from our clearance section are not elligible for support. All sales are final.
We do not currently accept returns on in-stock items. If there is something wrong with your order, please contact our support and we will do our best to find a solution for your problem.
For preorder items:
We do not offer returns for preorder items. If there is a problem, please email us at support@tomocaps.com and we will try our best to resolve any issues.
For clearance section items:
Items purchased from our clearance section are not elligible for support. All sales are final.
INTERNATIONAL ORDERS
For in-stock items:
We do not currently accept returns on in-stock items. If there is something wrong with your order, please contact our support and we will do our best to find a solution for your problem.
For preorder items:
We do not offer returns for preorder items for international orders. If there is a problem, please email us at support@tomocaps.com and we will try our best to resolve any issues.
For clearance section items:
Items purchased from our clearance section are not elligible for support. All sales are final.
We do not currently accept returns on in-stock items. If there is something wrong with your order, please contact our support and we will do our best to find a solution for your problem.
For preorder items:
We do not offer returns for preorder items for international orders. If there is a problem, please email us at support@tomocaps.com and we will try our best to resolve any issues.
For clearance section items:
Items purchased from our clearance section are not elligible for support. All sales are final.
CANCELLATIONS
I CHANGED MY MIND, CAN I CANCEL MY ORDER?
For in-stock items:
You can cancel in-stock products for a refund as long as the order has not been shipped out yet.
For preorder items:
You can cancel preorders for a full refund up to 7 days after your order. If more than 7 days has passed, there is a 3% cancellation fee.
You can cancel in-stock products for a refund as long as the order has not been shipped out yet.
For preorder items:
You can cancel preorders for a full refund up to 7 days after your order. If more than 7 days has passed, there is a 3% cancellation fee.
HOW DO I INITIATE A CANCELLATION?
To initiate your cancellation, please email us at support@tomocaps.com with your order number and we will assist as soon as possible.